![]() Article : Details Set Up Overflow Call Queues On BT Cloud Work. ![]() Member is unavailable to receive calls from all queues until wrap-up timer expiresĬalls being distributed to members (e.g. RingCentral app to receive calls from a call queue. Member is joined to the current call ringing group Member becomes available while a call is ringing other members Product Line RingCentral Phone Comments 3 Votes 182 Merged ideas 5 Add a comment Post comment. Please enhance this feature to allow for simultaneous call delivery for the overflow queue. Member is marked unavailable for 5 seconds Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Member has one physical phone and rejects a call Member call handling rules are repeated until the call is answered or maximum wait time expires Member call handling ring time is shorter than call queue "ring each member for" ring time Member listed earlier in a ring sequence becomes available while a call is ringing a member listed later in the ring sequenceĬall rings available member listed earlier in sequence The table below summarizes how Call Queues work in the following situations. We were promised this as a working function when we recontracted. Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. When using a custom rule, changes to the list of members or Users (such as adding and deleting Users) are applied to normal business hours settings Allow for simultaneous ringing in Queue Overflow.When using a custom rule, Hold Music changes are applied to normal business hours settings.Missed Call and After Work, statuses are displayed as Available rather than Unavailable on the Rainbow Office online account.See Create a Rainbow Office Call Queue for more information. Increases the efficiency of your company by directing calls to the right employees.A Queue overflow can be enabled to extend your call queue. This article provides information on the Call Queue feature in the Rainbow Office online account.Ĭall Queues are groups of Users or Extensions that receive queue calls to be answered by the next available member of the group.
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